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	Every course we offer is customized in consultation with our client corporations. The descriptions below are of programs that have been successfully implemented by members of the Tokyo Training Group.
Business Writing This course focuses on improvement in the overall writing abilities of the participants. Trainees learn to write clearly and correctly, at the sentence, paragraph and document level. Different document types, such as reports, letters, memos and e-mail are covered, as well as strategies for effective planning, editing, and rewriting. Telephoning Businesspeople conduct a large part of their business by phone and cannot afford misunderstandings. We offer courses covering telephone skills at all levels. Participants will learn to react appropriately to all kinds of situations, even unexpected or awkward ones, with both clients and colleagues. Meetings, Discussions, and Teleconferences These courses will train you to meet with others on equal terms. You will be able to influence the course of meetings to your satisfaction, and, if necessary, to chair them effectively. You will be able to make comprehensive presentations. Negotiations The training systematically presents and practices the language you need for each stage of negotiation, focuses on different ways of making your point, and presenting your arguments, and will help you deal with cultural differences. Presentations This training is designed to improve both your verbal and non-verbal presentation skills, raise your awareness for the dos and don'ts in different cultural settings, and lend your presentation a professional quality in content and delivery. Socializing The training will help you to take part confidently and effectively in one of the most important areas of business communication and gives insights into what is appropriate to say, and how to say it, in typical social situations.